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Legal and Compliance

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Legal and compliance

Terms, privacy and cookie information for Crest Financial Bank customers and website visitors.

On this page

Draft structure only. Final wording must be written or approved by Crest’s legal and compliance team before launch.

Terms of Service

Last updated [date]

These terms govern your use of Crest Financial Bank’s website, app and services.

Who we are

Crest Financial Bank is [legal entity, registered address, licence number and regulator].

Using our services

[Eligibility, account opening, acceptable use].

Fees and charges

Fees are set out in our [tariff guide link] and shown before you agree to any product.

Closing your account

[How either party can close an account, notice periods].

Complaints

Contact us first. If we can’t resolve it, you can refer it to [ombudsman or regulator].

Governing law

[Jurisdiction].

Privacy Policy

Last updated [date]

How we collect, use and protect your personal information.

Information we collect

[Identity, contact, financial, device and usage data].

How we use it

To open and run your account, prevent fraud, meet legal duties and, with your permission, tell you about products.

Who we share it with

[Credit reference agencies, regulators, service providers].

How long we keep it

[Retention periods].

Your rights

Access, correction, deletion where applicable, and objection. Contact [data protection officer email].

International transfers

[Where data is processed and safeguards used].

Cookie Policy

Last updated [date]

How this website uses cookies and similar technologies.

Essential cookies

Needed for security and for the site to work. These are always on.

Analytics cookies

[Analytics tool] helps us understand how the site is used. Only with your consent.

Marketing cookies

[If used, list providers]. Only with your consent.

Managing cookies

Change your choices any time from the cookie settings link in the footer [add consent tool].