Seamless Refunds
Refunds that keep customers coming back
Return money in a few clicks, track every refund to completion and keep your books straight without spreadsheets.
Refunds without the back and forth
One-click refunds
Refund straight from the original payment in your dashboard.
Partial refunds
Return part of an order and keep the rest of the payment intact.
Approval rules
Set limits so larger refunds need a second approver.
Customer updates
Automatic emails at each step, so nobody has to ask where their money is.
Automatic reconciliation
Refunds post to your records against the original sale.
Refunds by API
[API availability].
How a refund moves
Customer asks
From your store, support desk or in person.
You approve
Full or partial, with a reason code.
Crest returns the funds
To the original payment method [timing].
Everyone is notified
You and your customer both see it complete.
Questions people ask
Is there a fee for refunds?
How long do refunds take to reach customers?
Can I refund a payment from months ago?
Refunds are available for up to [X] days after the original payment.
Make refunds the easy part
Set up takes minutes once your business account is open.