Help Center
How can we help?
Search the questions below, or contact us and a person will pick it up.
Lost or stolen card
Freeze your card in the app, then order a replacement.
Can't log in
Reset your login details safely in a few steps.
Dispute a payment
Tell us about a payment you don't recognise.
Talk to us
Call, email or send a message from the Contact page.
Accounts and cards
How long does it take to open an account?
Most applications are approved in [time]. You’ll need a valid ID and proof of address [confirm documents].
Is there a minimum deposit?
Deposit accounts can be opened with [amount]. Some savings products have their own minimums.
How do I order a new debit card?
In the app, go to Cards, choose your card and select Replace. Your new card arrives in [X] business days.
Can I open a joint account?
Transfers and payments
How fast are transfers?
Transfers between Crest accounts are instant. Transfers to other banks arrive [timing].
What are the daily limits?
Default limits are [limits]. You can request a higher limit in the app.
How do I set up a standing order?
Go to Payments, choose Scheduled and set the amount, date and frequency.
Loans
Will checking my rate affect my credit score?
Can I repay my loan early?
What do I need to apply?
ID, proof of income and bank statements for the last [X] months.
Security
I think someone has accessed my account
Freeze your cards in the app and call [24/7 security line] straight away.
Will Crest ever call and ask for my PIN?
No. Crest will never ask for your PIN, password or one-time code. If anyone does, hang up and call us on the number on your card.
How do I report a phishing message?
Forward it to [phishing report email] and then delete it.
Business banking
Which businesses can open an account?
How does escrow release work?
Funds are released when both parties confirm, or under the release terms agreed at the start. See Escrow Services for details.
Still need help?
Our team is available [hours].